Frequently Asked Questions What You Want to Know

Our team here at Outdoor Exchange is always ready to help! Take a look at the FAQ section below.

  • Who sets the price of my item?

    Through our experience, we understand that your quality gear has value, and we also understand the used market value of those items. Once you list your item and enter the brand, description, and condition, our Appraisal System will help you determine an appropriate price range. However, it is ultimately up to you to accept that pricing recommendation or set your own.

  • When will my item show up on the website/app?

    Once you complete and publish your listing, your item will be made available on the Outdoor Exchange marketplace immediately. Buyers on both the website and mobile app will be able to find your item in their searches.

  • Can I edit my item after it's been posted?

    Yes, you can edit your item, add details, or update pricing at any time.

  • Does Outdoor Exchange charge a fee to list my item?

    No, there is no fee to list your item. Outdoor Exchange only takes a small commission (10%) once our item sells and you keep the rest! This commission is to help Outdoor Exchange maintain a safe, reliable, and trustworthy marketplace for all your outdoor gear!

  • How soon do I get paid for the items I've sold?

    Your payment will be automatically processed once the item you’ve sold is shipped, and the item has been received by the buyer. Payouts typically happen 3-5 days after the item has been received by the buyer.

  • Is PayPal Required?

    Yes, PayPal is required to process your payout once our item has sold and shipped. We also recommend setting up a PayPal shipping account for easy shipping and tracking within your order.

  • Who pays for shipping?

    The buyer pays shipping as a part of their purchase and is calculated by address and the size/weight of the item. You are responsible for shipping it out within 1-3 days of receiving the order and providing the buyer with the tracking information. We recommend using a PayPal shipping to make your shipping, labeling, and tracking easy and affordable.

  • How do I mark an item as shipped?

    Once you ship the item, you’ll be able to mark the item as shipped and and enter the tracking number so the buyer will know when to expect the delivery.

  • How will I know where to ship the item?

    Once your item is purchased, the order details will be in the app and also emailed to you. The order details will include the buyer info and address.